Coaching Services Delivery

At Telos Running, we provide personalized running coaching services in-person & online. Upon purchasing a coaching subscription, you'll receive:

• An initial consultation call will be scheduled via sign-up sheet provided via email.

• Local athletes receive three coached training sessions a week & access to the online portal

• Access to our online training portal, a personalized or group training plan & community space

• Various check-ins and plan adjustments as per the package details

Refund Policy

We stand behind the quality of our coaching services. However, we understand that circumstances may change:

• Full refund available within 14 days of purchase if no coaching services have been rendered

• 50% refund available within 30 days if you've had your initial consultation but no training plan has been delivered

• No refunds after 30 days or once a customized training plan has been delivered

Cancellation Policy

For ongoing coaching subscriptions:

• Cancel anytime by contacting Steve Sisson

• Access to coaching services continues until the end of the paid period

• No refunds for partial months

Satisfaction Guarantee

Your success is our priority. If you're not satisfied with our services:

• Notify us within the first 30 days of your coaching program

• We'll work with you to adjust your plan at no additional cost

• If we can't meet your needs, we'll offer a prorated refund for unused services

Service Modifications

We reserve the right to modify our services to better serve our athletes:

• Major changes to your coaching package will be communicated with at least 30 days' notice

• You'll have the option to continue with the modified service or cancel without penalty

By purchasing our coaching services, you agree to these fulfillment policies. We're committed to providing exceptional running coaching and supporting your athletic journey.